Refund and Cancellation Policy

The short version

• The Free plan costs nothing, so there is nothing to refund.
• Creator is Rs 199 a month plus 18% GST (Rs 234.82), billed monthly through Razorpay.
• Cancel any time from the Account screen. Creator stays on until the end of the month you paid for, and you are not charged again.
• No refund for a month already started, except in the cases below.
• A GST invoice is emailed to you after each payment.

How to cancel

1. Open EarPrompt and go to the Account screen.
2. Choose to cancel Creator.

That is all. There is no cancellation fee. Creator keeps working until the end of the month you already paid for. After that your account is on the Free plan and no further charge is made.

Your bank, card or UPI provider also lets you stop a repeat payment from its own app or website. Cancelling in the Account screen is the simplest way, because it tells us as well.

Deleting your account is different from cancelling: it ends Creator at once. To keep Creator until the end of the paid month, cancel and do not delete the account until that month is over.

When we do refund

We do not refund a month that has already started just because you changed your mind or did not use it. We do refund in these cases:

1. You were charged twice for the same month. We refund the extra charge.
2. You were charged after you cancelled. If your cancellation was in place before the renewal date and a charge still went through, we refund it.
3. You were charged a wrong amount, or charged when you never started Creator. We refund what should not have been taken.
4. Creator does not work as described and we cannot fix it. If unlimited Clean Cut or takes up to 10 minutes do not work for you, tell us. If we cannot fix it, we refund the month in which you told us.
5. We stop providing Creator before the end of a month you paid for, and you did not break our terms. We refund that month.

These exceptions follow Indian consumer law, which does not allow a seller to refuse a refund for a service that is deficient or not as described. Nothing on this page takes away a right you have under the Consumer Protection Act, 2019.

How to ask for a refund

Email avinash@kanavulab.com from the address on your account. Tell us the date of the charge and what went wrong. If you have the Razorpay payment id from your receipt, add it.

Refunds we accept go back through Razorpay to the same card, bank account or UPI id that paid. We do not pay refunds any other way. How soon the money shows in your account depends on your bank.

Complaints

If you are not happy with an answer about a charge or a refund, write to our grievance officer.

Grievance officer: Avinash S, Director, NASHSMATRIXGARD (OPC) PRIVATE LIMITED. Email: avinash@kanavulab.com

The Consumer Protection (E-Commerce) Rules, 2020 require a seller to acknowledge a consumer complaint within 48 hours and to resolve it within one month. Payments are processed by Razorpay (razorpay.com).